Information for suppliers to NCEA Trust
Please note that although the schools are closed to pupils, the finance team are working from home to deliver services as close to business as usual as we can manage. Rest assured that we will do everything we can to ensure that you are paid on time and in full.
If you have already sent us an invoice, either by post or email, these will be picked up and processed by the team in the normal way. If we have invoicing queries for you, we will most likely email you rather than calling to ensure we’re keeping full records whilst everyone is out of the office. Queries that require internal discussion (e.g. between the finance team and school staff) may take longer than usual to process.
If you have any invoice queries, please email firstname.lastname@example.org as the phones may not be manned at all times. We’ll aim to get to all emails within 5 working days of receipt. Please help us to be as efficient as possible by ensuring that all invoices show our purchase order number, and giving us as much information about the invoice that you’re querying as you can.