IT SUPPORT
The ICT team at NCEAT are responsible for the implementation and maintenance of a vast array of software and hardware throughout the Trust. Providing day-to-day support for both staff, students and guests, we aim to provide a friendly, approachable service to all of our clients.
Key responsibilities:
- Safeguarding filtering and monitoring software
- Network security
- Device management, installation and maintenance (laptops, Chromebooks, tablets, mobile phones and desktop PCs)
- Email system management
- Website login support for access to Google ‘G Suite’
- Assist users in the use of their unique campus / departmental systems and Trust software
- Printer and photocopier management and maintenance
- Network and systems user management
- Server replacement and maintenance
- Wireless links to campuses
- Campus telephone system management
- Online exam management assistance
- General advice to all users and guests on IT related topics
- Cyber security training for staff
- Wi-Fi system management
The team is made up of a range of primary, data and secondary school specialist technicians and is led by the Trust’s Network Manager, Roger Pearson. While the team is based at Duke’s Secondary School in Ashington, the team supports all schools within the Trust and is instrumental in helping to integrate new schools into the NCEA family.To find out more about joining the Trust, get in touch or download our Trust brochure.
